30-day returns
You can return unopened, unused products in their original sealed packaging within 30 days of delivery for a full refund of the product price.
Opened supplements
For health and hygiene reasons we cannot accept returns of supplements once the seal is broken, unless the product is faulty, damaged or incorrectly supplied.
Damaged, faulty or wrong items
Email hello@zen7supplements.com within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, including delivery costs.
How to return
- Email us with your order number and the items you're returning.
- We'll confirm the return address and any reference to include.
- Send the parcel back using a tracked service — keep your proof of postage.
Return postage is at your cost unless the item is faulty, damaged or incorrect.
Refunds
Refunds are issued to your original payment method within 5–10 working days of us receiving the return. Bundle discounts are recalculated if a return takes the remaining order below a discount tier.
Cancelling a subscription order
Subscriptions can be cancelled at any time before the renewal date. Once an order has been dispatched, the standard returns policy above applies.